Welcome to the Textile Promotional Store FAQ page. Here, we aim to address common questions and concerns to ensure a seamless shopping experience. If you have any additional questions, feel free to contact our customer support team at [email protected].
Product Questions
What types of products do you offer?
We offer a wide range of home textiles including Artek fabrics, bed linen, bed sheets, bedspreads, blankets, cloth napkins, cotton rugs, cushion covers, cushions, decorative cushions, duvet covers, duvets & pillows, fabrics, inner cushions, Marimekko fabrics, other rugs & carpets, paper yarn rugs, pillowcases, placemats & runners, and plastic rugs.
Are your products eco-friendly?
Yes, we prioritize sustainability and offer eco-friendly options such as paper yarn rugs and other environmentally conscious products.
Shipping and Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx with a flat fee of $12.95 and Free Shipping via EMS for orders over $50.
How long does delivery take?
Standard Shipping takes 10-15 business days after shipment, while Free Shipping takes 15-25 business days.
Do you ship globally?
Yes, we ship globally except to Asia and certain remote areas due to logistical constraints.
Returns and Refunds
What is your return policy?
You may return your purchase within 15 days of receiving it, provided the items are in their original condition and packaging. For more details, visit our Returns Policy page.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account and Orders
How do I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your order’s journey.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Please contact our customer support team for assistance.
Customer Support
How can I contact customer support?
You can reach our customer support team at [email protected] for any questions or concerns.
What are your customer support hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM (EST).
Thank you for choosing Textile Promotional Store. We are dedicated to providing you with high-quality home textiles and exceptional customer service. Explore our collections today and let us help you create a beautiful and comfortable home!