At Textile Promotional Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase.

Non-Returnable Items: Due to hygiene reasons, certain items such as Bed linen, Bed sheets, Pillowcases, and Cloth napkins cannot be returned or exchanged unless they are defective or damaged upon arrival.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
  3. Package the Item: Securely pack the item(s) in their original packaging, including all tags and accessories. Attach the RAN to the outside of the package.
  4. Ship the Item: Send the package to the following address using a trackable shipping method:

    Textile Promotional Store
    4675 Candlelight Drive
    BISMARCK, US 58505

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Note: Shipping costs are non-refundable. If you opted for free shipping, the cost of return shipping will be deducted from your refund.

4. Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item is received and inspected. Please allow additional time for the exchange process, especially during peak seasons.

5. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Textile Promotional Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with the Return Authorization Number and further instructions.

Thank you,

[Your Full Name] [Your Contact Information]

6. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: [email protected]
Address: 4675 Candlelight Drive, BISMARCK, US 58505

Thank you for shopping with Textile Promotional Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.